Account and Data Deletion
Updated: October 12, 2026
Design To Mail is operated by Any Presentations LLC. You can request deletion of your account or personal information by contacting our support team. Requests are handled manually.
1. How to Request Deletion
Email support@anypresentations.com with the subject “Account and Data Deletion Request.”
- Provide the email address or username associated with your Design To Mail account.
- Tell us whether you want to delete your entire account and associated personal information, delete information received through Facebook or Google, or remove a Facebook or Google login connection.
You do not need a Facebook numeric user ID. Please do not send passwords, verification codes, provider access tokens, or payment card details.
2. Verifying Your Request
Before making changes, we verify that you own the account or are authorized to make the request. We may ask for additional information reasonably needed to locate the account and verify your authority.
If you cannot sign in or no longer have access to the account’s original email address, explain this in your message. Our support team will work with you to determine how your ownership or authority can be verified. You do not need to sign in to submit a request.
3. Facebook and Google Connections
Removing a Facebook or Google login connection stops that connection from being used to access your Design To Mail account. It does not, by itself, delete your account or information already stored by us. If the connection is your only login method, another login method may be needed to keep accessing the account.
You may also revoke Design To Mail’s access through Facebook or Google. Revoking access through a provider does not replace a request to delete information already held by Design To Mail.
You can request deletion of information received through Facebook or Google without requesting deletion of your entire Design To Mail account. This includes the relevant linked provider identifier and provider-supplied profile information, subject to the limited retention described below. Information independently provided for orders, billing, or other services is considered separately.
Deleting information held by Design To Mail does not delete your Facebook or Google account.
4. Account Deletion and Its Effects
When we complete an account-deletion request, we close the account and delete or anonymize associated personal information within the scope of your request, except for information we need to retain as described below.
Depending on the request, affected information may include account profile and contact details, linked login information, designs and uploads, and mailing or newsletter materials. Account deletion ends access to the account and may make saved materials unavailable for future orders.
If you want only particular information or materials deleted, describe them in your request so we can distinguish that request from closing the entire account. If your information appears in a list supplied by one of our customers, we may need to coordinate with that customer to address your request.
5. Information We May Retain
We may retain relevant order, billing, or payment records as needed for accounting or legal obligations; records needed to resolve a dispute; limited records needed for security or fraud prevention; and opt-out records needed to honor communication preferences.
Retention depends on the purpose for which the information is needed and applicable requirements. These exceptions do not mean that all account information is retained indefinitely.
Backup copies are retained for 90 days. Information removed from active systems may remain in those copies until their 90-day retention period expires.
6. Processing Your Request
We acknowledge requests within five business days and aim to complete them within 30 calendar days of receipt. If additional verification is needed, we will request it promptly. We will follow any shorter applicable legal deadline. If a lawful extension is necessary, we will notify you and explain the reason and revised timeframe.
We will notify you by email when your request has been completed. If information must be retained or cannot be deleted, we will explain the reason and the applicable retention period or criteria.
If we decline a request, you may ask us to review that decision by replying to our response.
7. Marketing Preferences and Other Privacy Questions
Unsubscribing from marketing and deleting an account are separate actions. You can unsubscribe from marketing emails using the link in the message or reply STOP to marketing texts. An unsubscribe request does not delete your account.
You do not need to agree to marketing communications to request deletion.
For more information about how we handle personal information, see our Privacy Policy. For assistance, email support@anypresentations.com.
